PSWC: product_switched

webhook

product_switched

An account changed from one product to another.

Trigger — The prod_id for the account changed.
Processes — These processes contain the event trigger:
- Program API endpoints:
  - Set Account Feature with featureType: 3
  - Switch Product endpoint
- Customer Service Tool

Payload

balance_id

string

The balance ID, also called the galileo_account_number. Legacy field: account_id.

event_ts

string

Timestamp when the message was ingested by SoFi Tech Solutions (Mountain Standard Time). Format: "YYYY-MM-DD hh:mm:ss MST". Legacy fields: timestamp, tran_timestamp.

external_account_id

string

User-supplied identifier to link to an external system.

external_customer_id

string

Identifier used to associate multiple accounts under the same customer. This identifier is supplied by the provider, not SoFi Tech Solutions.

method

string

Event category. Indicates the type of event.

msg_event_id

string

Unique system-generated identifier for this message.

msg_id

string

The four-letter code to identify this event.

old_prod_id

string

The old/original product ID of the account, before the switch.

prn

string

SoFi Tech Solutions 12-digit payment reference number (PRN) for the account. Legacy field: pmt_ref_no.

prod_id

string

New product ID.

prog_id

string

The program ID of the account.

type

string

The name of this event: "product_switched"