CDFR: bulk_frozen

webhook

bulk_frozen

A card was frozen by a bulk-freeze action in the Customer Service Tool. The account and card statuses were not changed—only the status value in the freeze_info object was changed.

Trigger — The status value in the freeze_info object is changed to frozen.
Processes — These processes contain the event trigger:
- Customer Service Tool

Payload

cad

string

System-generated card ID, which has a 1:1 relationship with the PAN. Legacy field: card_id.

card_status

string

Card status code. See Card Statuses for possible values. Because freezing a card does not change its status, this status is the same as before the freeze.

event_ts

string

Timestamp when the message was ingested by SoFi Tech Solutions (Mountain Standard Time). Format: "YYYY-MM-DD hh:mm:ss MST". Legacy fields: timestamp, tran_timestamp.

external_customer_id

string

Identifier used to associate multiple accounts under the same customer. This identifier is supplied by the provider, not SoFi Tech Solutions.

method

string

Event category. Indicates the type of event.

msg_event_id

string

Unique system-generated identifier for this message.

msg_id

string

The four-letter code to identify this event.

prod_id

string

The product ID of the account.

prog_id

string

The program ID of the account.

type

string

The name of this event: "bulk_frozen"