DSCT: dispute_created

webhook

dispute_created

A dispute was created with the Program API or the Customer Service Tool.

Trigger — A dispute is created.
Processes — These processes contain the event trigger:
- Submit Case endpoint
- Customer Service Tool

Payload

auth_id

string

SoFi Tech Solutions-generated ID for the authorization request. This ID is unique only per subnetwork.

cad

string

System-generated card ID, which has a 1:1 relationship with the PAN. Legacy field: card_id.

claim_id

string

Identifier for the case/claim this dispute belongs to.

currency_code

string

ISO 4217 numeric currency code for amount (the cardholder account currency). Legacy fields: cur_code, currency.

dispute_amount

string

The amount of the dispute.

dispute_id

string

Unique identifier for the dispute.

dispute_notice_date

string

Date on which the cardholder disputed the charge. Format: YYYY-MM-DD hh:mm:ss.

dispute_rege_date

string

Due date for a Regulation E dispute. Format: YYYY-MM-DD hh:mm:ss.

event_ts

string

Timestamp when the message was ingested by SoFi Tech Solutions (Mountain Standard Time). Format: "YYYY-MM-DD hh:mm:ss MST". Legacy fields: timestamp, tran_timestamp.

external_account_id

string

User-supplied identifier to link to an external system.

external_customer_id

string

Identifier used to associate multiple accounts under the same customer. This identifier is supplied by the provider, not SoFi Tech Solutions.

legacy_dispute_id

string

Legacy SoFi Tech Solutions dispute record ID.

method

string

Event category. Indicates the type of event.

msg_event_id

string

Unique system-generated identifier for this message.

msg_id

string

The four-letter code to identify this event.

network

string

See Dispute events network codes for possible values.

prn

string

SoFi Tech Solutions 12-digit payment reference number (PRN) for the account. Legacy field: pmt_ref_no.

prod_id

string

The product ID of the account.

prog_id

string

The program ID of the account.

settle_detail_id

string

ID that maps back to the settlement record for the transaction.

transaction_id

string

External or network-assigned transaction identifier.

type

string

The name of this event: "dispute_created"