PINC: PIN_changed

webhook

PIN_changed

A PIN change was staged by the Customer Service Tool, Galileo-hosted cardholder website, or IVR (automated phone system). The PNCH: system_pin_change event is sent at the same time as this event to indicate that the PIN change was successful.

For PIN changes that are staged by the direct render or direct POST procedures, see agserv_PIN_change_success.

Trigger — The card's PIN change is successfully staged.
Processes — These processes contain the event trigger:
- Customer Service Tool
- Automated phone system (IVR)

Payload

balance_id

string

The balance ID, also called the galileo_account_number. Legacy field: account_id.

cad

string

System-generated card ID, which has a 1:1 relationship with the PAN. Legacy field: card_id.

event_ts

string

Timestamp when the message was ingested by SoFi Tech Solutions (Mountain Standard Time). Format: "YYYY-MM-DD hh:mm:ss MST". Legacy fields: timestamp, tran_timestamp.

external_account_id

string

User-supplied identifier to link to an external system.

external_customer_id

string

Identifier used to associate multiple accounts under the same customer. This identifier is supplied by the provider, not SoFi Tech Solutions.

method

string

Event category. Indicates the type of event.

msg_event_id

string

Unique system-generated identifier for this message.

msg_id

string

The four-letter code to identify this event.

prod_id

string

The product ID of the account.

prog_id

string

The program ID of the account.

type

string

The name of this event: "PIN_changed"