CHPC: cardholder_info_changed

webhook

cardholder_info_changed

Customer profile information changed in the Customer Service Tool. Changed values are included in the event message.

If the customer address is changed via the Program API or Galileo-hosted cardholder website, the ADRC: addr_chg event is sent instead.

Trigger — One or more of these fields change in the Customer Service Tool:
- first name, middle name, last name
- date of birth
- addr1, addr2, addr3, addr4, addr5
- city, state, zip
- home_phone, mobile_phone, other_phone
- email
Processes — These processes contain the event trigger:
- Customer Service Tool

Payload

addr1

string

Current first address line.

addr2

string

Current second address line.

available_balance

string

Amount available to spend at the time of the event. Legacy field: balance.

balance_id

string

The balance ID, also called the galileo_account_number. Legacy field: account_id.

city

string

Current city.

country

string

Current country code.

dob

string

Account holder's date of birth. Format: MM/DD/YYYY

string

New email address.`

event_ts

string

Timestamp when the message was ingested by SoFi Tech Solutions (Mountain Standard Time). Format: "YYYY-MM-DD hh:mm:ss MST". Legacy fields: timestamp, tran_timestamp.

external_account_id

string

User-supplied identifier to link to an external system.

external_customer_id

string

Identifier used to associate multiple accounts under the same customer. This identifier is supplied by the provider, not SoFi Tech Solutions.

fname

string

Cardholder's first name.

home_phone

string

New home phone number.

lname

string

Cardholder's last name.

method

string

Event category. Indicates the type of event.

mname

string

Cardholder's middle name.

mobile_phone

string

New mobile phone number.

msg_event_id

string

Unique system-generated identifier for this message.

msg_id

string

The four-letter code to identify this event.

other_phone

string

New other (secondary) phone number.

prn

string

SoFi Tech Solutions 12-digit payment reference number (PRN) for the account. Legacy field: pmt_ref_no.

prod_id

string

The product ID of the account.

prog_id

string

The program ID of the account.

state

string

Current state abbreviation.

type

string

The name of this event: "cardholder_info_changed"

zip

string