A tokenized card was frozen, unfrozen, reissued, or cancelled, and the updated tokens have been synchronized with Mastercard. The TOKUP product parameter must be set to receive this event. This event is not triggered by the Manage Card Token endpoint.

Code — TKUP
Event trigger — The updated tokens are synchronized with Mastercard.
Processes — These processes precede the event trigger:
- The status field in the card's freeze_info object is updated.
- The reissued card is activated.
- The card is updated to status: C (cancelled).

Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field	Default	Description
cad		System-generated card ID. Example: `"12534"`
ch_group_id		Corporate Hierarchy group identifier. Example: `"2544"`
extcustid		Identifier used to associate multiple accounts under the same customer. This identifier is supplied by the provider, not SoFi Tech Solutions. Example: `"acv#-@45!sbsxm%-"`
msg_event_id	X	Unique system-generated identifier for this message. Example: `"243693"`
msg_id		The four-letter code to identify this event. Example: `"TKUP"`
pmt_ref_no	X	SoFi Tech Solutions 12-digit payment reference number (PRN) for the account. Example: `"999101003022"`
prod_id	X	The product ID of the account. Example: `"1701"`
prog_id	X	The program ID of the account. Example: `"305"`
result	X	Result of the token update attempt. Example: `"Success"`
timestamp	X	Timestamp for when this event was created, in system time. Format: `YYYY-MM-DD hh:mm:ss MST` Example: `"2025-01-31 17:20:33 MST"`
token_action	X	The type of action that occurred. Possible values: `"Token updated after card frozen"` `"Token updated after card reissued"` `"Token updated after card cancelled"` `"Token updated after card unfrozen"`
type	X	The name of this event: `"token_update"`
xid	X	Internal system-generated ID for an account. Example: `"13162"`

Example

# token_update example:
{
  "cad": "12534",
  "extcustid": "acv#-@45!sbsxm%-",
  "msg_event_id": "243693",
  "msg_id": "TKUP",
  "pmt_ref_no": "999101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "result": "Success",
  "timestamp": "2025-01-31 17:20:33 MST",
  "token_action": "Token updated after card reissued",
  "type": "token_update",
  "xid": "13162"
}