Customer profile information changed in the Customer Service Tool. Changed values are included in the event message.

If the customer address is changed via the Program API or cardholder website hosted by SoFi Tech Solutions, the ADRC: addr_chg event is sent instead.

Code — CHPC
Event trigger — One or more of these fields change in the Customer Service Tool:
- first name, middle name, last name
- date of birth
- addr1, addr2, addr3, addr4, addr5
- city, state, zip
- home_phone, mobile_phone, other_phone
- email
Process — This process contains the event trigger:
- Customer Service Tool

Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field	Default	Description
addr1	X	Current first address line. Example: `"564 Elm St."`
addr2	X	Current second address line. Example: `"Apt 41"`
balance_id	X	The balance ID, also called the `galileo_account_number`. Example: `"20211"`
ch_group_id		Corporate Hierarchy group identifier. Example: `"2544"`
city	X	Current city. Example: `"Eden Prairie"`
country	X	Current country code. Example: `"840"`
dob	X	Account holder's date of birth. Format: `MM/DD/YYYY` Example: `"03/16/1981"`
email	X	New email address. Example: `"[email protected]"`
extcustid		Identifier used to associate multiple accounts under the same customer. This identifier is supplied by the provider, not SoFi Tech Solutions. Example: `"acv#-@45!sbsxm%-"`
fname	X	Cardholder's first name. Example: `"Mirela"`
home_phone	X	New home phone number. Example: `"8015553234"`
lname	X	Cardholder's last name. Example: `"Arroyo"`
mname	X	Cardholder's middle name. Example: `"W"`
mobile_phone	X	New mobile phone number. Example: `"8015553768"`
msg_event_id	X	Unique system-generated identifier for this message. Example: `"243693"`
msg_id		The four-letter code to identify this event. Example: `"CHPC"`
other_phone	X	New other (secondary) phone number. Example: `"8015553222"`
pmt_ref_no	X	SoFi Tech Solutions 12-digit payment reference number (PRN) for the account. Example: `"999101003022"`
prod_id	X	The product ID of the account. Example: `"1701"`
prog_id	X	The program ID of the account. Example: `"305"`
state	X	Current state abbreviation. Example: `"MN"`
timestamp	X	Timestamp for when this event was created, in system time. Format: `YYYY-MM-DD hh:mm:ss MST` Example: `"2025-01-31 17:20:33 MST"`
type	X	The name of this event: `"cardholder_info_changed"`
zip	X	New postal code. Example: `"84101"`

Example

# cardholder_info_changed example:
{
  "addr1": "564 Elm St.",
  "addr2": "Apt 41",
  "balance_id": "20211",
  "city": "Eden Prairie",
  "country": "840",
  "dob": "03/16/1981",
  "email": "[email protected]",
  "extcustid": "acv#-@45!sbsxm%-",
  "fname": "Mirela",
  "home_phone": "8015553234",
  "lname": "Arroyo",
  "mname": "W",
  "mobile_phone": "8015553768",
  "msg_event_id": "243693",
  "msg_id": "CHPC",
  "other_phone": "8015553222",
  "pmt_ref_no": "999101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "state": "MN",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "cardholder_info_changed",
  "zip": "84101"
}