A dispute case has been updated by either the Dispute API or the CST. This event is triggered after a case is reopened only if the number of disputed transactions changes.

Code — CSUP
Event trigger — A change is made to an existing dispute case.
Processes — These processes contain the event trigger:
- Dispute API endpoints
- Dispute tracker in the CST

Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field	Default	Description
auth_id		System-generated ID for the authorization request. This ID is unique only per subnetwork. Example: `"12303090"`
case_no	X	Identifier for the case/claim this dispute belongs to. Example: `"23082102254C"`
case_notice_date	X	Date when the cardholder initiated the dispute. Format `YYYY-MM-DD hh:mm:ss`. This value is sometimes empty. Example: `"2025-04-23 14:24:05"`
case_rege_date	X	Due date for a Regulation E dispute. Format `YYYY-MM-DD hh:mm:ss` Example: `"2025-05-13 13:04:05"`
ch_group_id		Corporate Hierarchy group identifier. Example: `"2544"`
dispute_count	X	Number of disputed transactions included in the case. Example: `"5"`
extcustid		Identifier used to associate multiple accounts under the same customer. This identifier is supplied by the provider, not SoFi Tech Solutions. Example: `"acv#-@45!sbsxm%-"`
msg_event_id		Unique system-generated identifier for this message. Example: `"243693"`
msg_id		The four-letter code to identify this event. Example: `"CSUP"`
pmt_ref_no	X	SoFi Tech Solutions 12-digit payment reference number (PRN) for the account. Example: `"999101003022"`
prod_id	X	The product ID of the account. Example: `"1701"`
prog_id	X	The program ID of the account. Example: `"305"`
timestamp	X	Timestamp for when this event was created, in system time. Format: `YYYY-MM-DD hh:mm:ss MST` Example: `"2025-01-31 17:20:33 MST"`
type	X	The name of this event: `"case_updated"`

Example

# case_updated example:
{
  "auth_id": "12303090",
  "case_no": "23082102254C",
  "case_notice_date": "2025-04-23 14:24:05",
  "case_rege_date": "2025-05-13 13:04:05",
  "dispute_count": "5",
  "extcustid": "acv#-@45!sbsxm%-",
  "msg_event_id": "243693",
  "msg_id": "CSCT",
  "pmt_ref_no": "999101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "case_updated"
}