A PIN change was staged by the Customer Service Tool or IVR (automated phone system). The PNCH: system_pin_change event is sent at the same time as this event to indicate that the PIN change was successful.

For PIN changes that are staged by the direct render or direct POST procedures, see agserv_PIN_change_success.

Code — PINC
Event trigger — The card's PIN change is successfully staged.
Processes — These processes contain the event trigger:
- Customer Service Tool
- Automated phone system (IVR)

Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field	Default	Description
avail_cash		For debit accounts, the `open_to_buy` plus available overdraft. Example: `"143.11"`
avail_credit		For credit accounts, the available credit limit to spend. Example: `"432.00"`
balance_id	X	The balance ID, also called the `galileo_account_number`. Example: `"20211"`
cad		System-generated card ID. Example: `"12534"`
ch_group_id		Corporate Hierarchy group identifier. Example: `"2544"`
credit_balance		For credit accounts, the total amount of unpaid purchases and advances. Example: `"325.00"`
extcustid		Identifier used to associate multiple accounts under the same customer. This identifier is supplied by the provider, not SoFi Tech Solutions. Example: `"acv#-@45!sbsxm%-"`
msg_event_id		Unique system-generated identifier for this message. Example: `"243693"`
msg_id		The four-letter code to identify this event. Example: `"PINC"`
open_to_buy	X	The available balance to spend. Example: `"500.00"`
pmt_ref_no	X	SoFi Tech Solutions 12-digit payment reference number (PRN) for the account. Example: `"999101003022"`
prod_id	X	The product ID of the account. Example: `"1701"`
prog_id	X	The program ID of the account. Example: `"305"`
timestamp	X	Timestamp for when this event was created, in system time. Format: `YYYY-MM-DD hh:mm:ss MST` Example: `"2025-01-31 17:20:33 MST"`
type	X	The name of this event: `"PIN_changed"`
user_data		Populated according to your use case and needs by arrangement with SoFi Tech Solutions.

Example

# PIN_changed example:
{
  "avail_cash": "143.11",
  "avail_credit": "432.00",
  "balance_id": "20211",
  "cad": "12534",
  "credit_balance": "325.00",
  "extcustid": "acv#-@45!sbsxm%-",
  "msg_event_id": "243693",
  "msg_id": "PINC",
  "open_to_buy": "500.00",
  "pmt_ref_no": "999101003022",
  "prod_id": "1701",
  "prog_id": "305",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "PIN_changed"
}