Mastercard only. An activation attempt using the mobile activation code was unsuccessful. Possible reasons for failure are:

Number of retries exceeded
Code expired or invalidated
Activation code entered incorrectly by cardholder
Failure to update replacement primary account number

The wallet_type field contains the mobile wallet type (Apple, Google, Samsung), and the first letter of the msg_id also indicates the wallet type:

Axxx — Apple Pay
Gxxx — Google Pay
Sxxx — Samsung Pay

Codes — ATVN, GTVN, STVN
Event trigger — SoFi Tech Solutions receives notification from Mastercard that the activation attempt with the code has failed.
Process — This process contains the event trigger:
- A provisioning attempt had entered the yellow path, and the cardholder obtained a one-time password (mobile activation code) to activate the card.

Fields

All fields are strings. Your field names may vary. Default fields are included in the default webhook template. See Default and optional fields for more information.

Field	Default	Description
auth_id	X	System-generated ID for the authorization request. This ID is unique only per subnetwork. Example: `"12303090"`
cad		System-generated card ID. Example: `"12534"`
ch_group_id		Corporate Hierarchy group identifier. Example: `"2544"`
extcustid		Identifier used to associate multiple accounts under the same customer. This identifier is supplied by the provider, not SoFi Tech Solutions. Example: `"acv#-@45!sbsxm%-"`
msg_event_id	X	Unique system-generated identifier for this message. Example: `"243693"`
msg_id		The four-letter code to identify this event. Example: `"ATVN"`
network		See Events Network Codes for possible values. Example: `"V"`
pmt_ref_no	X	SoFi Tech Solutions 12-digit payment reference number (PRN) for the account. Example: `"999101003022"`
timestamp	X	Timestamp for when this event was created, in system time. Format: `YYYY-MM-DD hh:mm:ss MST` Example: `"2025-01-31 17:20:33 MST"`
type	X	The name of this event: `"mobile_activation TVN"`
wallet_type	X	Wallet provider. Possible values: `"Apple"` (`msg_id=ATCN`) `"Google"` (`msg_id=GTCN`) `"Samsung"` (`msg_id=STCN`)

Example

# mobile_activation TVN example:
{
  "auth_id": "12303090",
  "cad": "12534",
  "extcustid": "acv#-@45!sbsxm%-",
  "msg_event_id": "243693",
  "msg_id": "ATVN",
  "network": "V",
  "pmt_ref_no": "999101003022",
  "timestamp": "2025-01-31 17:20:33 MST",
  "type": "mobile_activation TVN",
  "wallet_type": "Google"
}